How is payment handled? Will my insurance pay for your services?

Many remediation jobs are covered by homeowner’s insurance or the equivalent (e.g., insurance held by a landlord or business owner). For example, crime scenes, unattended death, medical traumas, and damage from animals like raccoons and skunks are generally covered by insurance. In these cases, On Call Bio-Illinois will take the insurance information, complete the remediation, and work directly with the insurance company to submit the claim. The insured will only be responsible for their insurance deductible.

When work is not covered by homeowner’s insurance, or the insured chooses not to use homeowner’s insurance, On Call Bio-Illinois will provide a cost estimate. Before work begins, On Call Bio-Illinois requires a 50% down payment. The remaining payment will be collected after the work is complete. Remediation of mice droppings, cat urine, and hoarding is generally not covered by insurance.

When should I call a professional trauma cleanup company?

In general, the answer is “if you do not feel comfortable or safe cleaning it up yourself, you should call a professional cleanup company.” In so many instances, family members and friends cannot emotionally handle cleaning up after a traumatic event.

Equally important, employees, family members, and friends generally do not have the right tools—or experience–to ensure that blood and other biohazards are cleaned properly. If they are not cleaned properly, odors and diseases/bacteria can linger as unwanted reminders of the traumatic event. If proper protection is not used, individuals doing the clean-up, and others with whom they come into contact, can be in danger of being injured or becoming ill.

Whether the situation involves tear gas, suicide, accident, unattended death, hoarding, or a communicable disease, calling a professional trauma cleanup company can provide the peace of mind that the situation has been handled properly. Let On Call Bio-Illinois help you clean-up properly!

What type of cleaning process does On Call Bio-Illinois use? Is it safe?

On Call Bio-Illinois’s treatment process depends on the situation at hand. In most cases, we use multiple specialty products to clean, sanitize, and deodorize the affected property. While they are powerful cleaners, these products are also safe for the environment and the people who are in the property.

We also remove items that cannot be fully cleaned, like fabrics and carpeting, and remove odors from the air itself. Our goal? To leave the property clean and safe for people to live and work in.

What organizations does On Call Bio-Illinois partner with?

Over the years, On Call Bio-Illinois has worked with many private and governmental organizations, including:

  • Police Departments
  • Police Chaplains
  • Aging and disability programs
  • City and county inspectors
  • Aldermen
  • The Salvation Army
  • Housing Authorities
  • Charitable programs
  • Hoarding taskforces
  • Funeral homes
  • Nursing homes and rehabilitation centers
  • Property managers and landlords
  • Professional organizers

Do I need to be present while you work?

That is entirely up to you! Some individuals find that they cannot return to the home until after it has been cleaned up. They may ask a friend or relative to be present instead. Others want to be at the home or office during the remediation. Whether or not they observe the cleanup, they feel more comfortable being present themselves. Still others are in and out, working or attending to other pressing tasks. On Call Bio-Illinois is comfortable with whatever is comfortable for you.

Before they are hired, On Call Bio-Illinois employees are screened and undergo a background check. During employment, On Call Bio-Illinois supervisors and technicians work together for your peace of mind and their safety. Random drug testing is conducted for all employees. Overall, we have precautions in place to both hire honest and respectful workers and ensure they remain honest and respectful throughout their employment.

What sets On Call Bio-Illinois apart from other biohazard cleanup companies?

Two things set On Call Bio-Illinois apart: our professionalism and our compassion. On Call Bio-Illinois is a fully-licensed, bonded, and insured company specializing in the remediation and decontamination of crime and accident scenes, hoarding situations, and contaminated buildings. 100% of the work we do involves biohazards. All employees follow strict safety procedures and receive training on effective cleaning processes and tools. Our teams discuss each scene prior to beginning work to ensure that everyone understands the situation and any specific customer considerations or requests.

Just as important, On Call Bio-Illinois employs caring and compassionate individuals who strive to make the difficult situations in which we work just a little bit easier for our customers. We take pride in the complements our team receives, not just for the quality of our work but for the kind and polite way we interact. Our technicians are compassionate, highly trained, discrete, and committed to helping those dealing with situations they never wanted to be in.

What types of biohazards does On Call Bio-Illinois remediate?

On Call Bio-Illinois can help you address many different biohazards. See Our Services page or continue reading for a brief description of various biohazards.

Blood, fluids, and tissue from homicides, suicides, or accidents:

Blood, fluids, and tissue from homicides, suicides, or accidents: Biohazard clean-up can involve blood from gunshots, accidents, or natural disasters. The affected area must be cleaned and sanitized before the building is considered safe for people and pets. This cleaning must be done safely with the right personal protective gear, the right processes to ensure biohazards are not spread to other areas, and the knowledge that fabric and carpeting cannot be fully cleaned and must be removed.

Unattended death

At On Call Bio-Illinois, we understand that an unattended death can be a very difficult experience for the family of the deceased. We understand that there are side effects to the bodily decomposition of a previously unnoticed death, and we are prepared to attend to any biological hazard including bacteria, mold, and insect infestation. Due to the damaging nature of these materials, a professional biohazard cleanup is necessary.

Vehicle contamination

Cleaning blood and other biohazards properly is difficult, especially in the small confines of a vehicle. Most people do not have access to the right products, tools, and know-how to find and eliminate all of the biohazards. At On Call Bio-Illinois, we do!


On Call Bio-Illinois has helped many individuals who struggle with hoarding regain a clean and safe living space. we will remove and dispose of any trash, nonfunctional items, and anything that is not safe to keep. We follow all local, state and federal regulations for disposing of all hazardous and biohazardous materials, appliances, and electronics. Frequently in this process, we will find important documents, money, and precious items that have been lost for years! Then we disinfect and deodorize the space, using proprietary cleaning solutions and processes.

Communicable diseases:

Some biological hazards, like communicable diseases, cannot be seen with the naked eye. To keep individuals living or working in a space healthy, it is important to eliminate remaining bacteria, viral spores, and other pathogens to prevent infection/reinfection. On Call Bio-Illinois will disinfect and sanitize surfaces in your home and remove items likely to be contaminated that cannot be properly cleaned. We will take these items to an approved biohazard disposal site to ensure no one else is exposed.

Is On Call Bio-Illinois a woman-owned business?

Yes!  Illinois Hoarding is both native to Illinois and woman-owned!

Biohazard Cleanup FAQ

Call us today at 630-793-4298


For further information about bereavement, funerals, Social Security, and other issues of concern after a death, visit the AARP website:

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